Support Channels

  • 1 hour ticket response time
  • An Easy–to–Navigate Help Section

  • The Help section built into STM PERU’s Web Hosting Control Panel features a selection of help articles and frequently asked questions. Aimed at resolving any common issue that you might possibly come across, they are written by our support team of qualified techs.

  • Top quality support service
  • Educational Video Clips

  • If you’d like to watch how a task is achieved or how a problem is rectified, instead of just reading about it, then check out our compilation of how–to video tutorials. They cover many different issues and will help you quickly understand how to work with the Web Hosting Control Panel.

  • Intuitive help center
  • A 60–Minute Support Ticket Response Time Guarantee

  • We back up our semi–dedicated servers with a 24x7x365 tech support service and a one–hour support ticket response time guarantee. Our expert customer service technicians will be online for you 24–7–365 to respond to your enquiries and to remedy any problem that you may encounter. Just send a customer support ticket from the Help Center section and we will reply back to you in a flash.