Technical Support Channels

  • 1 hour ticket response time
  • A 60–Minute Response Time Guarantee

  • We provide a sixty–minute response guarantee for each support ticket or email that you submit to the client support team. We will swiftly respond to all standard enquiries and forward right away the case to our administrators in case any additional assistance is needed. If you order the Optional Managed Services package, we’ll execute any of the included server administration tasks at a time that has been discussed with you in advance.

  • Top quality support service
  • A Top–Notch Customer Service

  • Should you require any assistance using our Web Hosting Control Panel or with any of the apps that we have installed on the dedicated server on your behalf, do not hesitate to contact our tech support team anytime through the ticketing system. In addition, should you require help managing your dedicated server, you can make use of our Optional Managed Services package, which includes Operating System updates every week, software installation and problem troubleshooting services, server monitoring and rebooting services, data backup hard disk storage space, etc.

  • Intuitive help center
  • An Intuitive Help Area

  • We have provided the Web Hosting Control Panel with a detailed knowledgebase, which offers exhaustive explanations of its features and functionalities. Furthermore, we have made in–depth video tutorials that will further disclose to you how to carry out a certain action or resolve a commonly experienced issue. The how–to articles and the video tutorials are readily accessible from every Web Hosting Control Panel section through the Help and Videos buttons situated in the upper right corner.