There're plenty of shared hosting providers out there, yet the majority of them are resellers that have limited resources, particularly in terms of support. A good way to distinguish them is the option to get in touch with the company over the telephone. The level of support that you'll get via this channel of communication varies based on the supplier - a few of them provide you with expert telephone support, many others offer common and customer support only because some matters are more time-consuming and it's easier to be resolved via a trouble ticket, especially if the situation needs to be escalated. Still, it's good to know that you can always get in touch with your hosting provider because there're lots of small issues which can be managed without difficulty and in a timely manner through a telephone call, not mentioning that you're able to get additional information about the services even before you become a customer.

Phone Support in Shared Hosting

In case you choose to employ one of our Linux shared hosting packages, you'll be able to get in touch with our customer support team over the telephone for 14 hrs a day. We will assist you in choosing the perfect plan for your web sites as we think that it is better to discuss such matters with a live person. If you already have an account, we will help you with any kind of sales/billing questions and / or general issues, even with some technical troubles that don't need too much time or escalation to a system administrator since it is more convenient to open a ticket for time-consuming troubles in order to have the correspondence in one place. We now have phone numbers in the United States, the United Kingdom and Australia, so you are able to call the one you prefer and talk to our agents.

Phone Support in Semi-dedicated Hosting

The support services forall the semi-dedicated server packages that we offer include real-time phone support for 14 hours a day. In case you're not sure which plan will be appropriate for your websites, you would like to learn more about a package's specifications or you need any other kind of information about our services, you can call any of the local telephone numbers which we have in the United States of America, the UK and Australia and our support agents will help you. In case you currently have an account, you can get in touch with us about general and sales issues, although we are usually able to assist with many tech issues as well. For strictly technical problems you need to use our built-in ticketing system where the conversation between you and our tech support team will be in one place, which is the better option in case your problem can take more time to be solved or it needs to be escalated to our system administrators.