If you’ve ever got any queries connected to your web hosting plan or if you encounter a problem with your websites, you’ll have to touch base with the web hosting company’s customer support team. It may not make a difference how soon they will reply if you’ve got a general question, but an issue like a messed up script update, for instance, may result in your website becoming damaged or unreachable on the web. And the longer you have to wait for the support team to get back to you, the longer the site will be out of order. In case you offer goods or services online, any outage will influence your website in a negative way and you can lose existing or potential clients. Many hosting providers, particularly resellers, answer e-mails and support tickets within 24 hours, but in the online space that’s much too long, since visitors will rarely come back to a website that’s not functioning properly over a lengthy time period.

One-Hour Response Guarantee in Shared Hosting

With a shared hosting from our company, you can just forget about waiting for hours, or even all day, to get a reply to a support ticket or an e-mail. No matter when you touch base with us, we’ll lend you a helping hand within only 1 hour with any sales and technical queries that you might have. As a matter of fact, our real reaction time almost never exceeds twenty to thirty minutes. As we are available day and night, you’ll always obtain assistance in a well-timed fashion and we realize exactly how essential that is in the digital world. Soon after you contact us, we’ll answer your inquiries. In case you run into any technical problem, we will handle it on your behalf, or we’ll provide you with all the required information in case there’s something that you need to do on your end.

One-Hour Response Guarantee in Semi-dedicated Hosting

With a semi-dedicated server package from our company, you can take advantage of our super-fast support services. You will get an answer to any trouble ticket submitted from the hosting Control Panel or e-mail sent to our customer and technical support staff in no more than 1 hour. The response time is guaranteed and it applies regardless of the issue – technical or billing. Often, it takes much less time to examine and eliminate a problem. We’ll provide you with more details if the solution entails something that should be done on your end. If you contact us during official holidays or weekends, the response time will be precisely the same and since our support staff will be at your service 24x7x365, you will get quick assistance for practically any technical, billing or general issue no matter what time of day or night it is.