A ticketing system is the most common correspondence medium that hosting companies offer to their clients. It is usually part of the billing account and is the very best way to deal with a problem that takes some time to investigate or that needs to be forwarded to an administrator. In this way, all replies given by either party will be stored in the very same place in the event that someone else wants to work on the given problem and the info in the ticket will be available to all parties. The disadvantage of using a ticketing system with most web hosting platforms is that it’s separate from the web hosting Control Panel, so you will have to log in and out of at least 2 accounts in order to execute a certain task or to reach the hosting company’s customer care staff. In case you wish to manage a couple of domain names and each one of them is hosted in a separate account, you will need to use even more accounts simultaneously. Besides, it might take a significant period of time for the provider to reply to your ticket requests.

Integrated Ticketing System in Shared Hosting

In contrast to what you may find with many other hosting companies, the trouble ticket system that we’re using with our Linux shared hosting packages is an integral part of the Hepsia Control Panel, which comes with all hosting accounts. You won’t have to remember different sign-on credentials, since you will be able to manage your tickets and the web hosting account itself from a single place. So, if you have an inquiry or run into an obstacle, you can touch base with our support staff members right away. Our ticketing system comes with an intelligent search option. This goes to say that even in case you have posted loads of tickets through the years, you’ll be able to find the one that you want without much effort. In addition, you can check knowledge base guides to solving commonly confronted challenges.

Integrated Ticketing System in Semi-dedicated Hosting

If you’ve got a semi-dedicated server account with our company and you want to touch base with our tech support engineers, you’ll be able to submit a trouble ticket directly from your Hepsia hosting Control Panel instead of going through a completely different support platform like you will have to do with the vast majority of hosting providers on the marketplace. Our integrated ticketing system will enable you to open a new ticket without hassle and to browse through older tickets using a clever search filter. Plus, you’ll be able to browse the relevant knowledge base articles that our system will present you with based on the category that you choose for your new ticket. You can carry out all the above-mentioned things without logging out of your Control Panel at any time, which suggests that in case you run into any challenge or have an inquiry, you can contact our technicians and fix the specific issue in less than 60 minutes via one support platform.