The presence of the customer and technical support that a shared hosting company offers can tell you a lot for the services that they supply too. When you are allowed to use only email messages or tickets, you have almost certainly found a reseller and not the actual hosting provider. When this is the case, you will probably have to wait for a couple of days so as to have a problem resolved since your reseller may not be checking their communication regularly or they may have to consult with the actual web hosting company for additional help. When the supplier can provide several ways of communication with quick response time which are available anytime, they're almost certainly the top provider, not just a reseller. So you'll enjoy timely assistance and quality support since they will have direct access to the servers where your account is. No matter what the problem - technical or sales, it is generally better to be able to contact your web hosting company right away using your preferred method of communication.

24/7 Customer Support in Shared Hosting

We supply 24/7 billing, customer and technical support for all of our Linux shared hosting packages. Even if you are not our customer yet and you have questions, we will give you a hand in a timely manner and provide you with the needed information, to give you a choice to make an informed decision when you buy a new web hosting account. We are available twenty-four seven, including weekends and holidays, and we provide you with numerous means of communication to contact us - phone, live chat, emails and support tickets. For your convenience, we have a couple of phone numbers all over the world, so you can call the one which is closer to you. The maximum response time for the emails and the tickets is one hour. The actual response time is around 15-20 min, so you can forget about waiting for days to get assistance for any task or issue, irrespective of its difficulty.

24/7 Customer Support in Semi-dedicated Hosting

You'll be able to try our support services even before you buy a semi-dedicated server account from our company since we have phone and online chat support for billing, pre-sales and general queries. Our representatives will help you find the ideal plan or offer you information about our servers, in order to check if the system requirements for your websites are met. If you're a current customer, you can also contact us via email or through our ticketing system, that can be accessed through the Hepsia website hosting Control Panel. We warrant that if you use these 2 ways of contact, you'll get an answer within no more than an hour and that’s 24/7, including weekends and public holidays. In case you've used the hosting services of other suppliers, even big ones, you can compare the response time considering that it often takes an entire day for them to take care of a ticket.

24/7 Customer Support in VPS Web Hosting

If you rent a Virtual Private Server from us, you'll be able to get in touch with us 24/7 for any server-related issue or forany problems or questions about the pre-installed software the server is equipped with. If you haven't acquired your virtual private server plan yet, you'll be able to find out much more about our solutions by giving us a call or through our live chat service. For more tech issues, you should send an e-mail message or open a ticket through your billing Control Panel and you'll get support within no more than one hour no matter the time of the day, even on weekends and holidays. The typical reply time generally doesn't exceed 30 minutes. In case you'd like to have assistance for third-party software, you are able to take advantage of the Managed Services upgrade which you can include to every single VPS package and our administrators will help you with any set up or troubleshooting issue you could have encountered.

24/7 Customer Support in Dedicated Servers Hosting

When you obtain a dedicated server through our company, you are able to contact us anytime using a number of channels and the max time that you will need to wait for a response is approximately 1 hour, so you can forget all about waiting an entire day. Our customer and tech support service is online 24/7 no matter if it's a holiday or a weekend and we can help you with anything related to the apps which are pre-installed on your server. To get in touch with us about a tech matter, you're able to open a ticket from the Help section of your billing Control Panel or you could send us an e-mail. In case you have any general questions or you would like to learn more about our web hosting solutions before you order, you can also employ our live chat or you could call one of the local telephone numbers that we have in different countries worldwide. In the event that you'd like to receive support for third-party software that you cannot set up or operate effectively, you'll be able to add the Managed Services upgrade to your current package and our sysadmins will assist you.