Lots of individuals who begin using their 1st web hosting account, or change companies, often have questions with respect to how particular operations are done or face difficulties when setting up various things, including e-mails, website settings, etc. Because of this, many web hosting providers have prepared documentation with the most popular questions and issues in order to help their customers receive information quickly and easily. As a result, the customer service staff representatives can devote more time to real issues that certain clients may be encountering, because the solution for the minor things will already be available online and customers can easily tackle them without getting in touch with the tech support team. Having thorough documentation is rather important, especially for new customers with no previous experience whatsoever, because the web hosting service involves a host of features and lots of individuals can get bewildered about what action to take. A good knowledge base can both help you do the operations that you wish and become aware of how the hosting service works in general.

Extensive Online Documentation in Shared Hosting

Our shared hosting plans come with an in-depth knowledge base where you can find info about all the issues that you may possibly face and their resolutions. You can become aware of how to set up and manage a mailing list, how to use an .htaccess config file, or how to continue in case the settings of your email client are accurate, but still you’re unable to send emails, for instance. We’ve tried our utmost to be as exhaustive as possible and to encompass all possible options so as to help you save time and effort and to present you with different solutions for any issue. The knowledge base contains educative articles too – both generic ones about the web hosting service as a whole, and more specific ones, which will help you become acquainted with the features and functions of the Hepsia hosting Control Panel. You can find relevant articles about specific functions and features in each Control Panel section, whilst if you’d like to check the whole article collection, you should visit the all-encompassing Help section.

Extensive Online Documentation in Semi-dedicated Hosting

We have compiled an extensive online knowledge base for all our current and prospective customers, so if you get a semi-dedicated server plan from us, you will be able to find any info that you need at any time. We have an array of informative help articles, which will help you understand better what’s going on in your account – "What’s PHP?" and "What are file access permissions?" are just 2 instances. Our instructive manuals will help you do anything you like – unpack an archive, import a database, forward a domain name, etc. Additionally, we also have troubleshooting guidelines, which will allow you to find out what precipitates a particular problem and the viable solutions for it. In case you cannot send email messages or your domain name returns an HTTP 500 error message, for instance, you can examine our knowledge base and fix the issue straight away. You can access the articles through any section of the Control Panel, as well as through the all-encompassing Help section.